Refund policy

30-day returns on all products

We want you to feel at home with your artwork. All products, including sale items, are eligible for a return. Please request your return within 30 days of receiving your order.

Items should be returned unused, in their original condition and packaging, with your receipt or proof of purchase.

Request your return in My Account

Sign in to My Account, open your order, and select Request return. Choose the item you would like to return and submit your request. Once approved, we will provide a Return Merchandise Authorization (RMA) number and return instructions.

Please wait for your RMA number before shipping your return, and write it clearly on the outside of your package. This helps us identify your order and process your return smoothly. We are unable to accept deliveries without an RMA number; these packages will be refused.

Return shipping and address

Customers are responsible for return shipping costs. Please pack your artwork carefully and use a shipping service with tracking.

Send authorized returns to:
Art Decor Print LLC
Attn: Returns — RMA #[your RMA number]
5111 Marathon Parkway
Flushing, NY 11362

Damaged, defective, or incorrect items

If your artwork arrives damaged, defective, or incorrect, request a return in My Account and describe the issue. Keep photos of the item and packaging so we can help. For assistance, contact us. Please wait for approval and an RMA number before returning the item.

Refunds

Once your return arrives, please allow up to 14 days for inspection and processing. We will email you when your return has been reviewed. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

To choose a different piece, please request a return using the steps above and place a separate order for the artwork you would like.