Refund policy
30-day returns
You can request a return on any product, including sale items, within 30 days of delivery.
If you change your mind
Return the artwork unused, in its original condition and packaging. You pay return shipping, and a 15% restocking fee is deducted from the returned item’s purchase price.
This includes choosing a different size or frame, or deciding the artwork is not right for your space.
If there is a problem with your order
If your artwork arrives damaged, has a manufacturing defect, or we send the wrong item, tell us within 30 days of delivery. Please keep the packaging and provide photos so we can review the issue.
Once we verify an issue that was not caused by you, we will arrange a replacement or refund at no extra cost. No restocking fee applies, and we cover any required return shipping.
This does not include a change of mind, an incorrect size or frame selected when ordering, or damage caused by use or mishandling after delivery.
How to request a return
- Sign in to our Shopify Self-Service Returns Portal using the email address from your order.
- Open your order, select Request return, and tell us the reason.
- Wait for approval and the return instructions before sending your artwork back.
Use the return address we provide. Please do not send your artwork to the address on the original shipping box or our office or mailing address unless we instruct you to do so.
When you will receive your refund
After your return arrives, please allow up to 14 days for inspection. We will email you the outcome and issue an approved refund to your original payment method within 10 business days of approval. Your bank may take additional time to post it.
The 15% restocking fee is deducted only for change-of-mind returns.
Need help?
Contact Customer Service or call (646) 751-8732, Monday–Friday, 9:30 AM–4:30 PM ET.
